FIX8 Privacy Policy

FIX8 Car Care is committed to protecting your personal information and being transparent about how we collect, use and store your data. This policy explains what information we may collect when you interact with us, why we collect it, and the rights you have regarding your personal data.

If you have any questions after reading this policy, please contact us using the details listed below.

1. Who We Are

FIX8 Car Care (referred to as “FIX8”, “we”, “us” or “our”) is responsible for processing your personal data when you interact with our website, products and services.

If you have any questions regarding this privacy policy or your data, you can contact us at:

FIX8 Car Care
Email: support@fix8carcare.com

You have the right to raise concerns with the UK Information Commissioner’s Office (ICO). However, we encourage you to contact us first so we can try to resolve your query.

2. When We Collect Your Personal Data

We may collect information from you when you:

  • Purchase products from our website, by phone, or through authorised sales channels
  • Create an account or place an order
  • Subscribe to marketing emails, SMS updates, or newsletters
  • Contact us with enquiries, feedback or complaints
  • Enter competitions, promotions or surveys
  • Review or comment on our products or services
  • Interact with us through social media
  • Visit our website, where technical information such as device and browsing data may be collected through cookies and analytics tools
  • Apply for trade or wholesale accounts
  • Visit premises or events operated by FIX8 where security monitoring such as CCTV may be in use

3. The Information We May Collect

Depending on how you interact with FIX8, we may collect the following types of personal data:

Identity Information

Name, title and, where applicable, images captured by security systems.

Contact Information

Billing and delivery addresses, email addresses, telephone numbers and social media usernames if you contact us through those channels.

Payment Information

Transaction and payment details required to process your orders. Payment data is processed securely through authorised payment providers.

Order and Transaction Information

Purchase history, order details and product preferences.

Technical Information

IP address, browser type, device information, location data, and website usage data collected through cookies and analytics tools.

Profile and Marketing Information

Preferences, feedback, survey responses, and marketing communication preferences.

We do not intentionally collect sensitive personal data such as health, biometric, political or religious information.

4. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders
  • Provide customer support and respond to enquiries
  • Manage warranties, returns and product support
  • Improve our website, products and services
  • Send order updates and service communications
  • Provide marketing content where you have opted in
  • Prevent fraud and maintain website security
  • Meet legal and regulatory obligations

We will only use your data for legitimate business purposes or where required by law.

5. Marketing Communications

If you choose to receive marketing from FIX8, we may send you product updates, promotions or news by email, SMS or other digital channels.

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in marketing emails
  • Following opt-out instructions in SMS messages
  • Contacting us directly

We do not sell your personal data to third parties for marketing purposes.

6. Sharing Your Information

To operate our business effectively, we may share limited personal data with trusted service providers including:

  • Payment processing providers
  • Delivery and logistics partners
  • IT and website hosting providers
  • Marketing and communications service providers
  • Analytics providers that help us improve customer experience
  • All third parties are required to handle your data securely and only use it for agreed purposes.

We may also share personal data if required by law, regulatory authorities or to protect FIX8, our customers or others from fraud or security threats.

If FIX8 undergoes a business sale, merger or restructuring, customer data may be transferred as part of that process.

7. International Data Transfers

Some of our service providers may operate outside the United Kingdom or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with UK data protection laws.

8. How We Protect Your Data

We take data security seriously and use appropriate technical and organisational measures to protect your personal information. These include secure website encryption, controlled access to data, and monitoring systems designed to prevent unauthorised access or misuse.

9. How Long We Keep Your Data

We only retain personal data for as long as necessary to fulfil the purpose it was collected for, including legal, accounting or reporting requirements. When data is no longer required, it is securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you have rights relating to your personal data, including the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data in certain circumstances
  • Restrict or object to how your data is processed
  • Request transfer of your data to another provider
  • Withdraw consent for marketing or other optional processing
  • To exercise any of these rights, please contact us at info@fix8carcare.com.

We aim to respond to legitimate requests within one month. In complex cases, we will keep you informed if additional time is required.

11. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyse site usage and support marketing activity.

Cookies help us:

  • Keep items stored in your shopping basket
  • Understand how visitors use our website
  • Personalise your browsing experience
  • Measure marketing performance

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

12. Updates To This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations. Updated versions will always be published on our website.